Terms and Conditions

General Terms and Conditions (GTC) 
www.radys.swiss 

1. Scope of Application 

1.1 Our product range in the online shop is intended exclusively for customers residing or having their registered office in Switzerland. Deliveries are made exclusively to addresses in Switzerland.

1.2. Operator of the online shop at www.radys.swiss (hereinafter “online shop”) and 
Your contractual partner is: 
RADYS AG 
Industriestrasse 15 / Industriepark B 
6233 Büron LU 

1.3. These General Terms and Conditions (hereinafter “GTC”) apply to all contracts concluded between you as the customer and us as the operator of the online shop www.radys.swiss (hereinafter “we” or “RADYS”). During the ordering process, you acknowledge the version of the GTC applicable at the time the order is placed. All verbal and telephone agreements must be confirmed in writing to be binding. The requirement for written form is also fulfilled if a declaration is contained in an email. 

2. Conclusion of the Contract 

2.1. You accept the offer to conclude a purchase contract by clicking the “add to cart” button after completing the order page in full. You remain bound by the order for one week. The contract becomes bindingly concluded if we accept the order within this period in accordance with clause 2.3. 

2.2. After submitting your order, you will receive an automated email confirming receipt of your order by us (order confirmation). The order confirmation serves solely to inform you that we have received the order. 

2.3. A contract is validly concluded only when we declare our acceptance of the contract. We declare acceptance by issuing an invoice, confirming the order (order confirmation), confirming by email that the goods are leaving our warehouse (shipping confirmation), or at the latest by delivering the goods. 

2.4. The contract is concluded only for those items that are listed on our invoice, 
are expressly listed in the order confirmation or shipping confirmation. This also conclusively defines the scope of services. 

2.5. The contract is concluded in German. The data stored by us serves as evidence of the conclusion of the contract and the transaction. 

2.6. You have the option of printing your order and the data entered during the ordering process. You also have the option of opening a customer account. The order data can be viewed in the customer account after entering your personal login details. RADYS reserves the right to block customer accounts at its own discretion without stating reasons. 

2.7. All prices are net prices in Swiss francs (CHF), including VAT. We reserve the right to change the prices, terms, and model years stated on the website; the relevant date is the date of the order. 

3. Payment & Retention of Title 

3.1. The purchase price may be paid by credit card (VISA, Mastercard), debit card, Postcard, or TWINT, where provided and available on the website. Payment data is transmitted in encrypted form. 

4. Delivery & Transfer of Risk 

4.1. Deliveries are made directly to the delivery address and contact person specified by you. 

4.2. Delivery is subject to the timely and proper delivery to us by our suppliers. In the event of force majeure, such as strikes and other 
Industrial action, unrest, war, natural disasters, or a delivery block imposed by the manufacturer or upstream supplier shall not constitute a delay in delivery. We shall not be liable for delivery delays caused by manufacturers or third parties. 

4.3. If not all ordered goods are in stock, we are entitled to make partial deliveries. If, after conclusion of the contract, it becomes apparent that the goods cannot be delivered in whole or in part for reasons for which we are not responsible, you are entitled to withdraw from the contract. 

4.4. Our obligation is to dispatch the goods, and is fulfilled upon handover to the carrier. Upon dispatch, the risk of accidental deterioration and accidental loss of the goods passes to you. We shall not be liable for any fault on the part of the carrier engaged. 

4.5. The delivery times stated in the online shop or in our order confirmation in accordance with Section 2.3. are calculated from the time our order confirmation is issued. 

5. Inspection and obligation to give notice of defects; liability for defects 

5.1. You are required to inspect the delivered products as soon as reasonably possible in the ordinary course of business and notify our customer service at info@radys.swiss immediately of any defects discovered. If you fail to do so, the products shall be deemed approved. Approval shall in any event be deemed to have occurred if you have not submitted a notice of defects to customer service by email within 8 days of delivery. 

5.2. Defects that were not identifiable during a proper inspection in accordance with the preceding paragraph must be reported to our customer service by email without delay after discovery at info@radys.swiss; otherwise, the ordered products will be deemed approved with regard to these defects as well. The defective product must be returned with a copy of the invoice and a detailed description of the defect. The return address will be communicated to the buyer by email after receipt of the written complaint. You must bear the resulting transport costs. 

5.3. We provide a warranty by remedying defects. At our discretion, this is done either by subsequent performance, namely eliminating a defect (repair) or supplying a defect-free item (replacement delivery). Replaced products become our property.
 
5.4. If subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. The right to a reduction in price is excluded. This exclusion of liability also applies to all claims that compete with warranty rights, whether based on contract (Art. 97 et seq. OR), tort (Art. 41 et seq. OR), avoidance of the contract due to mistake (Art. 23 et seq. OR), etc. 

5.5. We do not provide any guarantees in the legal sense. Manufacturer's warranties remain unaffected by this. We accept no liability for descriptions provided by third parties, in particular by other customers in customer reviews published in the online shop or on our social media channels. 

6. Right of return 
6.1. You have the right to return the delivered goods within 10 calendar days (from the date of the delivery or receipt confirmation). The return period is observed if the goods are handed over to the post office or another shipping company for return on the last day (postmark). 

6.2. The goods must be returned in their original packaging, complete with all accessories and accompanied by the delivery note and address label. If you have lost the address label, please use the following address: 
RADYS AG 
Service Center 
Industriestrasse 15 / Industriepark B 
6233 Büron LU 

6.3. Items that we have specially ordered for you from our suppliers are excluded from the right of return. 

6.4. You must bear the costs of returning the goods (including customs duties), provided that the goods delivered correspond to the goods ordered. If the goods are not returned in proper condition, we will charge you for the loss in value incurred. 

6.5. If the goods are returned properly, we will refund the total price paid by issuing a credit after inspecting the goods. Refunds are always made using the payment method used for the purchase. In the case of refunds for purchases made on account, we will transfer the amount to the corresponding account. 

7. Repairs 
7.1. We repair all Radys items purchased from us; repairs generally take no more than two weeks. If the period is longer, we will inform you. Items sent to us for repair must be clean. If we clean the items for you, we will charge for the work. You must cover the transport costs. 

8. Liability 

8.1. All cases of breach of contract and their legal consequences, as well as all claims asserted by you, regardless of their legal basis, are conclusively regulated in these GTC. Other claims by you—regardless of their legal basis—are excluded to the extent permitted by law. We, our assistants, and any vicarious agents shall not be liable for damages that did not arise to the goods themselves, in particular consequential damages, loss of profit, or other financial losses. 

9. Data Protection 
You also agree that we may use personal data for 
use for direct marketing purposes. This includes promotional contact by email and post. 

10. Severability Clause and Right to Amend 

10.1. Should individual provisions of these GTC be invalid or incomplete, or should performance become impossible, this shall not affect the validity of the remaining provisions. The contracting parties undertake to replace the invalid provision with a legally permissible and valid provision that most closely reflects the original intention and the economic purpose pursued by it. 

10.2. All amendments or additions to these GTC must be made in a form that permits proof by text, such as a letter, fax, or email. This also applies to any amendment of the written-form requirement. Once you make use of our services after the amendment, you thereby tacitly agree to the new GTC. The currently binding version of the GTC can be viewed and printed at www.radys.swiss. 

10.3. Contractual terms that differ from these terms, particularly those that you declare applicable together with your acceptance of the contract, shall not become part of the contract. They shall be valid only if and to the extent that we have expressly accepted them in writing. 

11. Applicable Law / Place of Jurisdiction 

All legal relationships between Radys and its customers are governed by substantive Swiss law. The Vienna Convention on the International Sale of Goods does not apply. The exclusive place of jurisdiction for natural persons is the registered office of RADYS AG or the customer’s place of residence. 

12. Contact 

RADYS AG 
Service Center 
Industriestrasse 15 / Industriepark B 
6233 Büron LU 
info@radys.swiss